Support
At Spin Palace Casino, we understand that sometimes you need assistance, whether it's a question about your account, help with a payment, or guidance on gameplay. That's why we've built a comprehensive support system designed to solve your issues quickly and efficiently.
24/7 Live Chat Support
Our most popular support option is our live chat service, available 24 hours a day, 7 days a week. Our trained support agents typically respond within 60 seconds, making this the fastest way to get your questions answered. Whether you're playing at 2 PM or 2 AM, our team is ready to help with any issue that might arise during your gaming experience.
Email Support
For less urgent matters or more detailed questions, you can reach our support team via email at support@spinpalace.com. Our agents aim to respond to all email inquiries within 24 hours, providing thorough answers to your questions.
Comprehensive FAQ Section
Before contacting our support team, you might find your answer in our detailed FAQ section. We've compiled answers to the most common questions about:
- Account registration and verification
- Deposit and withdrawal methods
- Welcome bonus terms and conditions
- Game rules and strategies
- Technical troubleshooting
This self-service option can save you time for straightforward questions and is available instantly.
Payment Support
Our dedicated payment specialists can help with any questions related to deposits or withdrawals. Whether you're using Visa, MasterCard, Skrill, or PaySafeCard, our team can guide you through any transaction issues. We support multiple currencies including USD, EUR, GBP, and CAD to make banking convenient for players worldwide.
Game Assistance
Having trouble understanding how a particular game works? Our support team is well-versed in all games from our providers including Microgaming, Evolution Gaming, Pragmatic Play, and Games Global. From slot features to live dealer protocols, we can help you understand any game in our extensive library.
Bonus and Promotion Help
If you have questions about our 100% up to $100 welcome bonus or any of our free spins and no deposit promotions, our support team can explain the terms, wagering requirements, and how to make the most of these offers.
Responsible Gaming Support
We're committed to promoting responsible gaming. Our support team is trained to provide information and assistance regarding our responsible gaming tools, including deposit limits, time-outs, and self-exclusion options.
Multilingual Support
Our support team speaks multiple languages to serve our diverse player base. No matter where you're playing from, we strive to provide assistance in your preferred language whenever possible.
Technical Support
Experiencing technical difficulties? Our specialized tech support team can help troubleshoot any issues with game loading, account access, or mobile compatibility to get you back to playing your favorite games with minimal interruption.
At Spin Palace Casino, we pride ourselves on providing exceptional customer service. Our friendly, knowledgeable support team is always ready to ensure your gaming experience remains enjoyable and hassle-free.